DigiSaathi, a 24×7 helpline, is a joint initiative between NPCI and Payment System Operators and Participants. Launched on March 8, 2022, it provides 24/7 assistance to users with digital payment product and service queries. DigiSaathi assists users with their digital payment queries through its website and chatbot. Users can also make toll-free calls to ask for product information and other payment options. More interactive features and language choices will be made available. Automated responses to information related to digital payment products and services are available in Hindi and English.