e-Governance: Reforming Government through Technology

Processes and forms should be simplified and integrated; just the minimum and necessary information should be collected.

Application submission and tracking should be electronic/online.

Online repositories for various certificates, educational degrees, identity documents, etc. should be mandated so that citizens are not required to submit these documents in physical form.

Integration of services and platforms such as Aadhaar of UIDAI, PayGov India payment gateway, Mobile Seva platform and sharing of data through open application programming interfaces (APIs), and middleware such as national and state service delivery gateways should be mandated to facilitate integrated and interoperable service delivery to citizens and businesses.