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WhatsApp chatbot MyGov Corona Helpdesk sees over 2 crore users

Project Info

  • Date Added: Apr 12, 2020
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Case Study

DECCANHERALD APR-2020/PTI The government's dedicated WhatsApp chatbot MyGov Corona Helpdesk, which aims to provide timely updates and help citizens clear their queries on Covid-19, has been used by over 2 crore users.Artificial intelligence (AI) chatbot company Haptik Infotech Pvt Ltd, which is 87 per cent owned by Reliance Jio, developed the MyGov Corona Helpdesk chatbot. According to Haptik, more than 55 million messages have been sent by over 20 million userssince the chatbot was launched by the government on March 20.