ECONOMICTIMES/TNN MAR-2017. The Department of Consumer Affairs is changing regulations to provide better protection to online shoppers and is providing a digital push for grievance redressal and other related issues.“Ecommerce companies are increasingly coming under our national consumer helpline convergence programme, where consumer grievances entered online are being addressed expeditiously,” Minister of Consumer Affairs, Food and Public Distribution Ram Vilas Paswan said at a World Consumer Rights Day even .